Hearing the phone ring can be exciting, especially when we’re expecting to receive some good news. However, for people in a foreign country who are still learning the language, the experience might not be so thrilling. 

This is especially true in professional settings. Imagine being the only one in the room when the phone suddenly rings, and you’re not even sure how to say “hello” in Tagalog—let alone put together any useful Filipino phone call phrases! How terrifying would that be?

I know. I’m just exaggerating. But you get my point. Not knowing what to say when answering the phone can be stressful (not to mention awkward).

But you can rest your worries here. In this post, you’ll learn the essential Tagalog phone call phrases for a variety of situations. This list should give you the confidence to make calls or answer the phone in Tagalog, as well as help make your phone conversations less awkward.

Me: Excited to call my friend in the middle of the night to practice Tagalog phone call phrases I’ve just learned.

Table of Contents

1. The Opening Line
2. Introducing Yourself
3. Stating Your Reason for Calling
4. Asking to Speak to Someone
5. Asking Someone to Wait
6. Leaving a Message
7. Asking for Clarification
8. Ending the Phone Call
9. Sample Phone Conversations
10. Learn More Than Just Phone Call Phrases with FilipinoPod101!

1. The Opening Line

The Philippines ranks high in terms of business English, so it’s not unusual for phone calls here to be made or answered using English phrases in both professional and informal settings. Nevertheless, it’s still useful to know how to say these phrases in Tagalog. In the Philippines, we make phone calls the same way that people in most countries do—starting with a “hello.”

In informal situations, a common way to answer the phone in Tagalog is:

• Hello, sino ‘to? (“Hello, may I know who this is?”)

The word “hello” in Tagalog is kumusta. In some cultures, it’s common for the words used in telephone greetings to differ from those used in real life. But in the Philippines, we greet one another with kumusta both over the phone and in person. You’ll learn more about this in our entry How to Say Hello in Tagalog.

1 – When you’re the one calling…

• Hello. Kumusta? (“Hello. How are you?”)
• Hello. Magandang araw / umaga / hapon / gabi. (“Hello. Good day / morning / afternoon / evening.”)

You can follow this up with:

• Pwede ko bang makausap si… (“May I speak with…”)
• Nandiyan ba si… (“Is [name] available?”)
• Gusto ko sanang makausap si… (“I would like to speak with…”)

These initial greetings can be used in both formal and informal situations.

2 – When you’re the one receiving the call…

Informal

There are a couple of ways to answer the phone in casual settings:

• Hello. Kumusta din po? (“Hello. How are you, too?”)
• Hello. Magandang araw / umaga / hapon / gabi. (“Hello. Good day / morning / afternoon / evening.”)
• Hello. Sino ‘to? (“Hello. Who’s this?”)

You can then wait for the person to express their reason for calling or go ahead and ask them their reason for making the call.

Formal

As mentioned, answering the phone in professional settings is normally done using the English language or a combination of English and Filipino. While someone may use Tagalog or a dialect to answer the phone in formal settings, English is used in very formal settings like in hotels or high-end restaurants. In most cases, you’ll hear a combination of English and Filipino, such as in the following examples:

• Hello. Magandang araw / umaga / hapon / gabi. (“Hello. Good day / morning / afternoon / evening.”)
• Maaari ko bang malaman kung sino ang tumatawag? (“May I know who’s calling, please?”)
• I.T. Department. Magandang araw! (“I.T. Department. Good day!”)
• ABC Company. Magandang araw! (“ABC Company. Good morning!”)

2. Introducing Yourself

When making or taking a phone call in Tagalog, you’ll need to give a brief introduction at some point after the greeting. Let’s take a look at the nuances of introducing yourself as the caller versus as the receiver. 

1 – When making the call…

Informal

• ‘Tol, si Edwin ito. (“Bro, it’s me, Edwin.”) 

The word ‘tol is a contraction of the word utol, which is slang for “brother” or “sister.” The usage of this term is common between very close friends, particularly males. Here are other examples:

• Pare, si Rudy ito. Naaalala mo pa ako? (“Bro, it’s Rudy. Still remember me?”)

The term pare is short for kumpare, which was borrowed from the Spanish word compadre, which refers to a male friend. The female version is mare, short for kumare.

• Ate Lorie, ako ito, si Rowena. (“Ate Lorie, it’s me, Rowena.”)

The word ate here is a term used to address an elder sister. It can also be used to refer to any female relative, friend, or even stranger, who is older than the speaker. For males, the term is kuya.

• Itay, si Mark po ito. (“Dad, it’s Mark.”)

Formal

The main difference between introducing yourself in a formal scenario and an informal one is that in a formal setting, you often need to state your full name or family name. In most cases, the word po, which indicates politeness, is also necessary. Consider these examples:

• Ako po pala si Edwin Marquez. (“I’m Edwin Marquez, by the way.”)
• Si Mr. Marquez itong tumatawag. (“It’s Mr. Marquez calling.”)

Speaking of politeness, here’s a quick lesson about Filipino manners.

Pare, si Rudy ito. Baka pwede mo ako pasahan ng load.
(“Hey bro, it’s Rudy. Perhaps you could send me some mobile credits?”)

2 – When receiving a call…

In informal settings, the receiver of the call doesn’t usually have to introduce themselves unless asked to do so by the person calling.

Formal

In more formal settings, such as in the workplace, the appropriate way to answer a phone call would be with a “hello” followed by “May I know who’s calling, please?” or “Thanks for calling [name of company], it’s [name] speaking.”

In Tagalog, that would sound something like:

• Magandang araw. Maraming salamat sa pagtawag. Ito po si [name]. Ano po ang aking maipaglilingkod? (“Good day. Thank you so much for calling. This is [name]. What can I do for you?”)

• Magandang umaga / hapon. Si Shirley po ito. Bakit po sila napatawag? (“Good morning / afternoon. This is Shirley. May I know the purpose of your call?”)

Have you learned how to properly introduce yourself yet? Check out our entry on self-introductions and learn the different ways you can introduce yourself in Filipino!

3. Stating Your Reason for Calling

Depending on the nature of your call, there are different phrases you can use to let the other person know why you’re calling. 

Informal

Informal calls usually involve friends checking up on each other or inviting each other out for an activity.

• Gusto lang kitang kamustahin. (“I just want to check on you.”)
• Yayayain sana kita sa laro namin bukas. (“I wanted to invite you to our game tomorrow.”)

Formal

Meanwhile, formal calls often involve inquiries about a product/service or setting up an appointment with a client.

• Tumawag ako para pag-usapan yung… (“I called to talk about the…”) 
• Tumawag ako tungkol sa… (“I’m calling regarding the…”)
• Ako yung tumawag kanina. (“I was the one who called earlier.”)
• Gusto ko sanang mag-set ng meeting kay… (“I’d like to set a meeting with…”)
• May gusto akong itanong tungkol sa produkto / serbisyo na binibigay ninyo. (“I’d like to ask some questions regarding a product / service you’re offering.”)

May gusto sana akong itanong tungkol sa binenta niyong laptop sa akin. Ayaw mag-on.
(“I’d like to ask something regarding the laptop you sold me. It won’t boot up.”)

4. Asking to Speak to Someone

If the person who picked up the phone is not who you intended to speak with, you can ask to be handed over to the right person. Here are some Filipino phone call phrases you can use to do this: 

Informal

• Nandiyan po ba si…gusto ko sana siyang makausap tungkol sa… (“Is [name] there? I’d like to talk to him/her about…”)
• Gusto ko sanang makausap si… (“I was wondering if I could speak with…”)
• Pakisabi hinahanap siya ni Bernadette. (“Please tell her it’s Bernadette.”)

Formal

• Gusto kong makausap si… (“I’d like to speak with…”)
• Maaari ko bang makausap si… (“May I speak/have a word with…”)

5. Asking Someone to Wait

If you’re the one receiving the call and have to ask the caller to wait, you can use the following phrases:

Informal

• Sandali lang…tatawagin ko siya. (“Wait a minute, I’ll just call him/her.”)
• Sandali lang ha, ibibigay ko sa kanya ang telepono. (“Wait, I’ll hand the phone over to him.”)

Formal

• Pwede po ba kayong maghintay ng kaunti? (“Could you wait a bit?”)
• Ililipat ko po ang tawag… (“Allow me to transfer the call…”)

6. Leaving a Message

When the person you’re looking for is not around, you can leave a message for them with the person who received your call. Here are a few ways you can do that:

Informal

• Pakisabi na lang na tawagan niya ako. Pakisabi importante. Salamat. (“Please tell him to call me. Please tell him that it’s important. Thank you.”)
• Sabihin mo tumawag ang kaibigan niyang si Edwin. Salamat. (“Tell him his friend Edwin called. Thanks!”)

Formal

• Maaari ba akong mag-iwan ng mensahe? (“Can I leave a message?”)
• Maaari mo bang sabihin sa kanya na tawagan ako? (“Can you tell him to call me back, please?”)

Keep in mind that the word maaari is the more formal term for pwede and is seldom used even in formal situations. In most cases, using pwede instead of maaari won’t affect the formality of your call or make you come off as unprofessional.

7. Asking for Clarification

As a non-native speaker conversing over the phone in Filipino, you’ll likely need to ask for clarifications at some point. While this might be because you received a lengthy or complex explanation that you need reiterated, it could also be that the line is too noisy or you can’t hear the other person clearly. 

Informal

• Pasensya na, ano yun ulit? (“I’m sorry, what was that again?”)
• Hindi ko narinig. Pakiulit nga. (“I didn’t hear you. Please say that again.”)
• Pwedeng paki ulit yung sinabi mo? Medyo maingay kasi dito. (“Could you repeat what you just said? It’s a bit noisy here.”)

Formal

• Pasensiya ka na,  pero pwede mo bang ulitin yung sinabi mo? (“I’m sorry, but could you repeat what you just said?”)
• Pwedeng paki ulit nung huli mong sinabi? (“Would you mind repeating the last line?”)
• Maaari mo bang ulitin yung address? (“Would you mind stating the address again?”)
• Ang sinasabi mo… (“What you were saying was…”)
• Ang ibig mong sabihin…tama ba ako? (“What you’re trying to say is…am I correct?”)
• Uulitin ko yung sinabi mo. Pakisabi kung tama ang pagkakaintindi ko. (“I’m going to reiterate what you just said. Please let me know if I understood it correctly.”)

If you want to confirm that you’re calling the right number, you can say something like this:

• Ito po ba ang opisina ni Mr. Aquino? (“Is this Mr. Aquino’s office?”)

Or:

• Tama po ba itong numero na tinawagan ko? (“Did I dial the correct number?”)

And then state the phone number you’re trying to call.

→ The Filipino language should not be difficult to comprehend. Here’s an entry to help you master some basic Filipino sentence patterns.

8. Ending the Phone Call

End the phone call successfully and appropriately with the following words and expressions:

1 – Ending a call as the caller…

Informal

• Sige, magkita na lang tayo. (“Alright, I’ll just see you on…”)
• O siya, mauna na ako. Bye! (“Okay, I’ll go now. Bye!”)

Formal

• Maraming salamat. Paalam. (“Thank you so much. Bye!”)
• Maraming salamat sa tulong mo. Hanggang sa muli. (“Thank you so much for your help. Until next time.”)

2 – Ending a call as the recipient…

Informal

• Ingat ka. (“You take care.”)
• Sige. Kitakits. (“Alright. See you!”)

Formal

• Maraming salamat din. (“Thank you, too.”)
• Salamat sa pagtawag. (“Thank you for calling.”)
• May maitutulong pa po ba ako? Kung wala na, maraming salamat sa pagtawag. Paalam. (“Is there anything else I can help you with? If there is none, I’d like to thank you for calling us. Goodbye!”)

One of the first things to do when arriving in the Philippines is to set up a phone plan. Here’s a list of related words and phrases about phone plans to help you with that.

Sige. Kitakits sa Sabado! (“Alright. See you on Saturday!”)

9. Sample Phone Conversations

Now, let’s take a look at two sample phone call conversations involving two friends setting up a brunch date on a weekend. The first scenario is an informal phone call conversation between Rain and her friend Athena. They haven’t seen each other for a while, and Rain has decided to call Athena to ask if she’s free the coming weekend for a date.

1 – Informal Phone Conversation

Rain: Hello, Athena, kumusta ka na? (“Hello, Athena. How are you?”)

Athena: Uy, Rain! Napatawag ka! Anong meron? (“Hey, Rain! You called! What’s up?”)

Rain: Yayayain sana kitang magkape sa Sabado, tutal walang pasok. Brunch na lang din tayo. (“I was wondering if I could invite you for coffee this coming Saturday since it’s a weekend. Let’s have it over brunch.”)

Athena: Magandang ideya yan. Sige! Saan ba plano mong kumain? (“That’s a wonderful idea. Sure! Where do you plan to eat?”)

Rain: May alam akong bagong bukas na kainan malapit lang kina Aaron. Sasama din pala siya. (“I know a place near Aaron’s. He’s coming with us, by the way.”)

Athena: Wow! Excited na ako. Sino-sino pa nandun? (“Wow! I’m excited already! Who else will be there?”)

Rain: Niyaya ko din si Raymund, actually, kaso sasamahan niya daw ang mom and dad niya. (“I actually invited Raymund, as well, but he said he needs to accompany his mom and dad.”)

Athena: Ah okay. So tayong tatlo lang nina Aaron? Okay lang sa akin. Miss ko na din yung isang yun eh. (“Oh okay. So it’s just the three of us? That’s fine with me. I actually miss that guy, too.”)

Rain: O ano? Okay na tayo sa Sabado? Sunduin na lang kita para hindi ka na magmaneho. Hatid na din kita pauwi. (“So, it’s final. We’ll meet this Saturday. I’ll just come and fetch you so you won’t have to drive. I’ll then drop you home afterward.”)

Athena: Oo ba. Tamang-tama lang ang alas-nuebe at tapos na ako sa mga gawain ko dito sa bahay. (“Sure. I should be done with my house chores before nine, so nine in the morning would be perfect.”)

Rain: Ayos! Kitakits sa Sabado. Babay! (“All right. See you on Saturday then. Bye!”)

Athena: Kitakits! Bye! (“See ya! Bye!”)

2 – Formal Phone Conversation

After Rain and Athena have agreed on the time and date of their meeting, Rain calls the restaurant she told Athena about so she could have a table reserved for them.

Keep in mind that it’s not common for phone calls in the Philippines to be purely in Tagalog. In fact, people hardly use Tagalog when making formal conversation. More often than not, it’s always a combination of Filipino and English. First, let me show you what a purely Tagalog conversation would sound like:

Attendant: Magandang umaga. Salamat sa pagtawag sa Doña Maria Cafe. (“Good morning. Thank you for calling Doña Maria Cafe.”)

Rain: Magandang umaga. Gusto ko po sanang magpareserba para sa tatlong tao. (“Good morning. I’d like to make a reservation.”)

Attendant: Sige po. Para sa anong petsa po ito? (“Of course. For what date will the reservation be?”)

Rain: Para sa darating na Sabado. (“It will be for this coming Saturday.”)

Attendant: Anong oras po? (“And the time?”)

Rain: Alas-nuebe ng umaga. (“Nine in the morning.”)

Attendant: Ilang tao po ang kailangan ng reserbasyon? (“How many people will you need the reservation for?”)

Rain: Para sa tatlong tao lang. (“For three people, please.”)

Attendant: Maaari ko po bang makuha ang pangalan nila? (“Would you kindly give me your name, please?”)

Rain: Rain Ledesma.

Attendant: Maraming salamat po. Ginawan ko na po kayo ng reserbasyon para sa tatlong tao sa darating na Sabado, alas-nuebe ng umaga. Mayroon pa po ba akong maipaglilingkod? (“Thank you so much. I made a reservation for three people for this Saturday at nine a.m. Will there be anything else I can help you with?”)

Rain: Yun lang po. Maraming salamat. Paalam. (“That is all. Thank you. Bye.”)

Attendant: Paalam. (“Bye.”)

3 – Formal Phone Conversation (Taglish)

Now, here’s what a more typical phone conversation would sound like when making a reservation at a restaurant in the Philippines.

Attendant: Thank you for calling Doña Maria Cafe. How may I help you?

Rain: Hello. Gusto ko sanang magpa-reserve. (“Hello. I’d like to make a reservation.”)

Attendant: Sige po. Para kailan po ito, ma’am? (“Sure. For what date will the reservation be?”)

Rain: Sa darating na Sabado sana. (“It’s for this coming Saturday.”)

Attendant: Anong oras po ang gusto nila? (“And the time, please?”)

Rain: Nine a.m.

Attendant: Sige po. Ilan po sila? (“Got that. This is for how many people?”)

Rain: Ah, tatlo lang kami. (“Oh, it’s just the three of us.”)

Attendant: Pwede ko pong makuha yung pangalan nila? (“May I have your name, please?”)

Rain: Rain Ledesma.

Attendant: Thank you po, ma’am. Ginawan ko na po kayo ng reservation for this coming Saturday, 9 in the morning, for three persons. Is there anything else po? (“Thanks, ma’am. I made a reservation for you for this coming Saturday at nine in the morning. It’s for three people. Is there anything else?”)

Rain: Wala na. Yun lang. Thank you! Bye! (“Nope. That’s all. Thank you. Bye!”)

Attendant: Sige po. Thank you! Bye! (“Okay. Thank you. Bye!”)

Notice how the speakers switched between Filipino and English throughout the conversation. Also note the excess use of po, which is typical for when someone doesn’t want to come across as rude or impolite.

Ginawan ko na po kayo ng reservation. (“I already made a reservation for you.”)

→ Don’t forget to check out our other list of Filipino phone call phrases!

Learn More Than Just Phone Call Phrases with FilipinoPod101!

In this lesson, you’ve learned some of the most useful Filipino phone call phrases to help you gain more confidence when making or taking a call. Do you feel more prepared to handle your next all-Filipino phone call, or are there some phrases or situations you’d still like to see covered?

If you wish to further improve your Tagalog and learn more than just phone call phrases, sign up for FilipinoPod101 today.

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